Refund policy

Return and Refund Policy

At Uniq Hair, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the option of returns and refunds according to the terms below.

1. Return Conditions

• Withdrawal Period: You have 14 days from the date you received your product to request a return.
• Condition of the Item: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Shipping Costs: The buyer is responsible for the return shipping costs.
• Before Returning: Before returning the product, please contact us via email at info.uniqhair@gmail.com with information about the reason for the return. We also recommend that you visit your nearest postal service provider for assistance with handling your return. Ask for help creating a return shipping label and make sure to obtain a receipt for the shipment.

2. Refunds

• Inspection and Approval: Once we have received your return, we will inspect it and notify you whether it is approved or not. If the return is approved, we will process the refund within 10 business days.
• Refund Method: The refund will be automatically issued to the same payment method used for the purchase.
• Non-Refundable Costs: Return shipping costs are non-refundable.

3. Exchange Policy

If you wish to exchange your product for another variant (e.g. color or model), please contact us at [contact information].
Exchanges are treated as a new order and may be subject to additional shipping costs.

4. Claims

If your product is defective or damaged upon delivery, please contact us immediately via email with detailed photos of the damage. We will do our best to resolve the situation quickly and satisfactorily.

5. How to Return Your Item

• Inform Us: Before returning the product, please notify us via email at info.uniqhair@gmail.com with information about the reason for the return.

If you have any questions about our return and refund policy, please contact us at info.uniqhair@gmail.com